Returning Your Order
If you are not 100% satisfied with the product you ordered through Msafes.com you may return it within 90 days of receipt for an exchange or refund of the purchase price.
If we made an error in ordering, or if an item arrives damaged and it cannot be fixed with a part replacement, we will pay to return the item to us and send you a new product. If you determine that you do not want a replacement part or a new product, the item may be returned for a full refund as specified in the return procedures below. In most cases, we will issue a full refund (less any applicable freight, restocking, or other charges) in the same form of payment originally used to purchase the product.
Unopened Box, Original Packaging
We will refund you 100% of the purchase price. All you have to do is pay return shipping. As long as it is returned within 90 days of receipt.
If the wrong item was shipped we will pay return shipping.
Opened Box, non-original packaging
Restocking fees, delivery and return shipping fees may apply. In most cases, we will issue a full refund (less any applicable freight, restocking, or other charges) in the same form of payment originally used to purchase the product.
If the wrong item was shipped we will pay return shipping.
Damaged Products from shipping
Must notify the delivery company at the time of delivery and make a note of the damage on the original delivery bill before signing off. Failure to do this may result in a restocking and or shipping fee. Photos of the damage are also a good idea if you have a camera available.
Products may be offered to be kept at a discount if they are able to be repaired ( such as small scratches or dents)
Products with severe damaged will be replaced at no cost to the customer as long as it is noted on the signed delivery bill. Restrictions may apply.
All products sold by Msafes.com that have the MSAFE brand have a 2-year warranty to be free from manufacturer defects.
If a warranty claim is needed within the 2-year term we will repair or replace your safe free of charge including all parts and labor required.
If needed we will send out a certified technician to inspect the safe and advise as to if it will be repaired or replaced at our cost.
If the product is outside the 2-year warranty term, the issue will be determined on a case by case basis as to if it will be repaired or replaced by us and at what cost if any to you.
All products purchased from Msafes.com also carry a free replacement guarantee. If it is ever subjected to a burglary attempt or in a fire and is damaged or destroyed causing it to be inoperable, we will ship out a brand new safe identical to or of equal value as the safe you originally purchased free of charge. All we require is your original invoice or proof of purchase and documentation from your local Police, Fire or Insurance department to be submitted with the claim verifying the claim.
*This guarantee does not cover the cost of gaining access into your safe or any of the contents that were stored in the safe.
This privacy notice discloses the privacy practices for (www.MSafes.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill
your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain share, store or use personally identifiable
information for any secondary purposes beyond filling your order.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.